Friday, June 6, 2014

Election UX: Spoiled Ballots

When people vote in elections, they typically do so by casting ballots. These ballots come in many forms, one type being a paper ballot on which the voter indicates each choice by drawing a line between two halves of an arrow. This type of ballot, which is used in various locations within the USA, typically is processed with an optical ballot scanner.


Connect-the-Arrow Voting Instructions
Instructions of this type are often provided on the ballot itself. In addition, there may be
voter information posters and instructions sheets providing examples and illustrations of
how to avoid and correct marking errors.

Without proper instruction, voters may not know how to mark such ballots correctly. For example, a voter may draw an "X" between the two arrow halves, draw a circle around one or both halves, connect the two halves with multiple lines, or unknowingly use the wrong type of writing implement. Alternatively, a voter may know how to connect the arrows correctly, but may attempt to correct a mistaken selection by crossing out, scribbling over, or making notations. When errors of this type prevent votes from being counted, the ballot is described as "spoiled."

examples of incorrectly marked ballots


Even when a voter understands very well how a ballot should be marked, there still can be mistakes and accidents that spoil a ballot. For example, a ballot may become spoiled by stray marks, smudges, stains, loss of control of a pen, or accidental use of pen that has the wrong color of ink.



When a voter spoils a ballot without recognizing that or without being able to correct that, the integrity of the election is reduced. When the voter recognizes a spoiled ballot and is able to take corrective action, this still may degrade the election experience for that voter or for other voters.

While election integrity is the higher priority, the quality of the election experience is important as well. Each of the use cases described above provides an opportunity to consider the election process and ways in which it might be improved.